Privacy Policy
Effective Date: 10/28/2025
Last Updated: 10/28/2025
1. Introduction
STS Premier Cleaning, LLC (“STS Premier,” “we,” “our,” or “us”) values your privacy and is dedicated to safeguarding your personal information. This Privacy Policy outlines our practices regarding how we collect, utilize, and protect your information when you access our website, reach out to us, or utilize our services.
By accessing our website or providing personal details, you consent to the terms specified below.
2. Information We Collect
We gather only the information essential to deliver high-quality service and communicate effectively. This may comprise:
a. Personal Information:
Name, address, email, and phone number
Service address and property specifics
Billing and payment information (if applicable)
Any information you voluntarily provide through contact forms, quote requests, or emails
b. Non-Personal Information:
Browser type, device, IP address, operating system
Pages accessed, time spent, and other website usage data (for analytics)
c. Cookies and Tracking:
We utilize cookies and similar technologies to enhance user experience, remember preferences, and evaluate site performance. You can manage or disable cookies via your browser settings at any time.
3. How We Use Your Information
We utilize the information collected to:
Provide and oversee our cleaning services
Schedule appointments and address inquiries
Send invoices, receipts, and updates
Enhance website performance and user experience
Comply with legal responsibilities or respond to lawful requests
We do not sell, rent, or trade your personal information with third parties.
4. How We Protect Your Information
We implement appropriate administrative, technical, and physical security measures to safeguard your data from unauthorized access, disclosure, or misuse.
However, no online system can guarantee complete security; by using our website, you acknowledge and accept this risk.
5. Payment Processing
Payments are securely processed through reliable third-party providers (such as Stripe, Square, or other integrated payment systems).
STS Premier Cleaning, LLC does not retain full credit card information on its servers.
All transactions are encrypted using SSL/TLS security protocols.
6. Information Sharing
We may share limited personal information only with:
Trusted service providers (e.g., scheduling platforms, payment processors) to conduct business operations
Legal authorities if mandated by law, subpoena, or government request
Contractors or employees who require the information to fulfill their job responsibilities (bound by confidentiality)
We do not share customer data for marketing or advertising purposes outside of STS Premier Cleaning’s operations.
7. Data Retention
We keep customer information only as long as necessary to fulfill service requests, meet legal obligations, and maintain business records.
Once data is no longer needed, it is securely deleted or anonymized.
8. Your Rights
Depending on your location, you may have the right to:
Request access to the personal data we hold about you
Request correction or deletion of your information
Opt out of marketing communications at any time
Withdraw consent to data collection (where applicable)
To exercise any of these rights, please reach out to us using the information provided below.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
If we become aware that a child’s information has been submitted, we will delete it promptly.
10. Links to Other Websites
Our website may contain links to third-party websites (e.g., affiliates, social media, or partners).
STS Premier Cleaning, LLC is not responsible for the privacy practices or content of external sites.
We encourage you to review the privacy policies of any site you access.
11. Commercial Contracts
For commercial clients with formal service agreements, the data collection and usage related to contract performance are governed by the terms of the individual contract, which take precedence over this general privacy policy where applicable.
12. Policy Updates
We may update this Privacy Policy from time to time.
All changes will be reflected on this page along with a revised “Last Updated” date.
Your ongoing use of our website or services following any updates confirms acceptance of the new terms.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us at:
📧 cleaning@stspremier.com
📍 STS Premier Cleaning, LLC